CONFIDENCE - Business Process Specialist
Edgemony, Italy

About Confidence:

We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a serial entrepreneur, with exits to Amazon, and the author of the book: Winning @ Product Development.

The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here: https://confidence.com/

Confidence is seeking process engineering people, who will work with Fortune 500 companies to help them document their current processes and recommend areas to optimize and automate. Process savvy people with no specific areas of focus, other than being structured, organized, and having great listening skills. This will be a client facing role.

Requirements

Role: Business Process Specialist

About YOU:

• You are a native English speaker;
• You are inquisitive, detail oriented, patient and focus on user friendly solutions;
• You are a confident, forward-thinking professional with a strong sense of urgency;
• You are organized, possess strong note taking skills and enjoy client facing work;
• You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner;
• You are strong in excel and at analyzing data sets;
• You have strong communication and relationship building skills, ability to work with various types of clients;
• You are adaptable and agile, and thrive working in a fast-paced, results driven start up environment.

Experience in industrial engineering, business analysis, building process flows, customer service, client services, process engineering, systems thinking valued, but not required.

Job Responsibilities:

Your job is to take the current processes being performed at a given client and transfer that process into the Confidence app to create more quality controlled and efficient workflows and overall work environments. The process will go as follows:

• You will become an expert user of the Confidence app through our training program;
• You will work with the client to understand processes performed by the given stakeholders on a daily/weekly/monthly/quarterly basis and translate that into a process flow;
• You will collect and organize information from various sources and ensure all details of the process are recorded. You will understand milestones, dependencies and exception use cases and suggest where certain process approval requirements will be beneficial;
• You will then document the process and create an instance in the Confidence app;
• Finally, you will then train the stakeholders to use the Confidence app and their specific tasks and maintain relationship to ensure successful data is obtained and client is content;
• You will analyze current processes and make recommendations on areas of improvement. You will likely be working on several processes at once;

Benefits

• Competitive compensation with an annual bonus potential
• Great company culture and work environment!
• Highly skilled teammates and lots of opportunities for growth and development
• Budget for professional development and Learning amp; Development culture
• Lots of other competitive Benefits and Perks
  

Equality amp; Diversity

We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination based on sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neurodiversity, education, or any other basis prohibited by applicable law.

Job Rewards and Benefits