Collections Specialist

Collections Specialist
WorkWave, Italy

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 7, 2023
Last Date
Apr 7, 2023
Location(s)

Job Description

Do you love working with numbers? Do you love helping people? Do you want to be part of a company that is changing the way field service companies, large and small, are doing business through mobile and desktop software applications? Then joining WorkWave, a leader in SaaS software solutions for the field service industry, as a Collections Specialist is a great way to accelerate your career in the business world.Through outstanding performance, you will be given the opportunity to grow your career in multiple departments such as Accounting, Finance and Support.WHAT YOU'LL DO:
  • Own the collections process for the company effectively communicate with customers on past-due balances and resolve discrepancies
  • Perform routine analysis on past-due accounts and make suggestions to reduce aged accounts receivables
  • Answer all account questions and deliver support to customers; with great detail, document interactions with customers to ensure strong communication
  • Serve as a liaison to Sales, Support, and other departments to reconcile and resolve customer concerns
  • Identify and escalate priority issues; directing finance tasks to appropriate teams and resources as needed
  • Analyze customer payment reports
  • Proactively follow up and make scheduled call-backs/emails to customers when necessary
  • Maintains up-to-date customer contact information in the collections systems
  • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
WHAT YOU'LL NEED:
  • WorkWave is looking for motivated, organized, energetic, and empathetic finance professionals with strong customer service skills. Our goal is to make every customer a raving fan, and we are looking for people that want to help with that mission. Specifically, we are looking for people with a demonstrated track record of:

  • Experience in full cycle collections and accounts receivables preferred
  • Working knowledge of Excel
  • NetSuite or other ERP software experience preferable
  • Top-notch communication skills
  • Extremely detail oriented
  • Consistently delivering results the right way both personally and professionally, instilling confidence in your intentions and those of our organization
  • Clear, direct and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
  • Willingness to be part of a teamcooperating with others to get the right answers quickly
  • Maintains stable performance while under pressure or opposition; handling stress with grace and tact
A FEW WORDS FROM THE HIRING MANAGER:"We are looking for someone who is excited to start their career in accounting, eager to learn, and passionate about customer experience."
A GLOBAL COMPANY WITH A LOCAL PRESENCE:• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works Metroburb is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match• WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.RELAX, WE'VE GOT YOU COVERED:• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company matc

Job Specification

Job Rewards and Benefits

WorkWave

Information Technology and Services - Verona, Italy
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