Assistant Night Manager
Belmond, Italy
Job Description
The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally. Reports to Front Office Manager.
Main duties and responsibilities:
Deal with all Front Office operations (check in check out escorting cashier operations guests’ care) according to company policies and procedures and compliance with our code of conduct;
Handle emergencies according to the relevant training;
Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions;
Handle guests services last minute requests;
Requirements
Competencies required:
Effective and punctual written and verbal communication in order to update relevant colleagues and department;
He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself;
He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities;
He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressured situations.
Soft skills:
Effective communication: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one’s emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Requirements:
Professional experience, preferably at international level in the same role
Demonstrate a passion for attention to detail and excellence
Manage time effectively in order to meet LQA standards requirements
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
Excellent communication skills
Fluent in English and Italian
Possess a courteous and professional telephone manner
Preferred knowledge of LQA and Forbes standards
Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not require
Benefits
We offer:
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Complimentary nights worldwide as per Belmond Discovering policy
Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
Learning amp; development activities
Career opportunities within Belmond
Complimentary meals on duty;
Uniforms dry cleaning
Lodging and residence cleaning for non-residents