As a Junior IT Support amp; Service Desk Operator you will join Logispin's team responsible for the configuration, maintenance, and operation of the group’s corporate internal IT Infrastructure, including network, servers, desktops, printers and data storage.
- Install, configure, update and maintain computer hardware operating systems and applications.
- Troubleshoot local system and local network problems and diagnose and solve hardware/software faults.
- Provide support, including updates when needed and follow procedural documentation.
- Support the roll-out of new applications.
- Respond within SLAs to reported requests and incidents.
- Set up new user accounts and profiles and deal with password issues.
- Keep records of all IT company assets.
- Test and evaluate new technology.
- Provide support via remote assistance tools to other branch offices and establishments.
Requirements
- This role is addressed to candidate listed in the CATEGORIE PROTETTE, in compliance with Italian law no 68/99.
- Past experience in IT helpdesk support or a similar role.
- Experience in installing, configuring, and troubleshooting computer hardware, operating systems, and applications.
- Good communication and problem-solving skills.
- Ability to work under pressure and meet tight deadlines.
- Good written and verbal communication skills in English.
Benefits
- Flexible working hours.
- Bi-monthly company wide social and team building events.
- Training and Development opportunities.
- Health Insurance.