C002661 Engineer (Change Management) (NS) - FRI 24 Feb
EMW, Inc., Italy

Deadline Date: Friday, 24 February 2023

Requirement: Engineer (Change Management)

Location: Naples, IT

Full time on-site: Yes

NATO Grade: G15/46

Total Scope of the request (hours): 450

Required Start Date: 27 March 2023

End Contract Date: 31 December 2023

Required Security Clearance: NATO SECRET

Duties amp; Role:

• Supports IT Change Management activities in accordance with Agency processes and procedures in order to delivery and support IT services for designated Agency customers;
• Reviews and validates inbound change requests, categorises changes according to approved criteria, authorises or escalates changes as prescribed
• Liaises with change initiators; coordinates with other CSU elements to assess effort and resources
• Prepares and presents changes to the local Change Advisory Board (CAB); supports the work of the CAB technically and administratively.
• Reviews pending changes for exception management, engages change stakeholders for re-allocation of priority and other corrective measures, performs post-implementation reviews and change closure
• Tracks and reports IT Change Management KPIs
• Prepares standard change processing templates, processes and instructions
• Perform other duties within the NCI Agency's area of business as may be required

Requirements

Skill, Knowledge amp; Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Bachelor's degree at a nationally recognized/certified University in Computer Science, Telecommunications or closely related discipline and 2 years post-related experience.
• Certified ITIL practitioner (Service Transition)
• Knowledge of policy and procedures governing operations and support of NATO CIS
• Good organizational skills
• Good communication skills in English language, both oral and written

Job Rewards and Benefits