Perform outbound collections in a professional manner with a focus on customer service while adhering to Company PolicyMonitor and maintain portfolio of assigned accounts, high volume of follow-ups, small balance write-offs, customer reconciliations, invoice issues, resolve open cash (unapplied) amounts and short paymentsAccurately document all interactions and account level issues with customers on AR Chasing Google sheetEstablish and maintain effective working relationships with global customers (USA, Europe and APR), sales and accounting team based out of USA.Field calls and assist with management of AR email inboxAssist with uploading of invoices in vendor portals and completion of vendor registration/ACH formsAnalyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations to the Collections ManagerPerform tasks assigned by Collection ManagerQualifications
- 3-5 years experience in AR, billing and collections
- Experience is working with international clients.
- Good verbal and written communication skills.
- Proficient in Gmail and/or, Microsoft Outlook, Word and Excel, including but not limited to Vlookups and Pivot Tables
- Knowledge in NetSuite and Salesforce skills preferred
- Ability to handle fast-paced environment, multi-task, prioritize and meet deadlines
- Be a quick learner and work in a high paced environment
Salaries and Benefits
- Commensurate with experience and industry standards
We appreciate your interest in working with us. We will get back to you regardless of the outcome of the selection process.