Restaurant Hostess - Splendido, a Belmond Hotel Portofino
Belmond, Italy
Job Description
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Restaurant Hostess to join our team at La Terrazza.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.
Main duties amp; responsibilities:
- Managing telephone reservations
- Welcoming customers upon arrival
- Escorting customers to the reserved table
- Handling of any needs (checkroom service etc.)
- Assisting with information requests
Requirements
- At least 1 year of experience in the same role in luxury hotels and/or fine dining restaurants
- Good communication skills
- Excellent team work skills
- Determination to achieve goals
- Fluency in English at a professional level and preferably one additional language
- Attention to detail
- Ability to adapt
- Ability to handle stressful situations and remain calm under pressure
Other requirements:
- Effective communication, emotional intelligence, adaptability
- Collaboration: be able and willing to work as a team player
- Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
- Global perspective: treat each other with respect and inclusiveness regardless of position, level or background
Benefits
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Food amp; lodging for non residents in our Staff House
- Start date: June 2023 - End date: September 2023, with the aim of a continuous collaboration for next seasons at Splendido, with a career path
- Career opportunities within our Belmond properties in Italy and abroad;
- Ongoing Learning amp; Development activities
- Discovering Belmond program, that offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.