Assistant Housekeeper - Splendido, a Belmond Hotel Portofino
Belmond, Italy

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season, we are looking for an Assistant Housekeeper to support the Executive Housekeeper in all daily activities.

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.

He/She will Report to the Executive Housekeeper.

Main duties amp; responsibilities:

• Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service;
• Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. If assigned on floors, check rooms and particularly those assigned to V.I.P. and known repeated guests receive special attention to ensure they meet the hotel standards;
• Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done;
• When needed, assist the Head Housekeeper in the management of performance, identification of training need, development of training plan and implementation of training;
• Conduct monthly training sessions with existing employees in order to meet the identified training needs;
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms;
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools;
• Assist the Housekeeping Manager in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Requirements

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

Other requirements:

• At least 2 years of experience in a similar role
• Previous experience in the luxury hospitality industry
• italian speaker and good knowledge of English
• detail-oriented
• Knowledge of LQA standards

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Assistant Housekeeper
• Food amp; lodging for non residents in our Staff House
• Start date: March 2023 - End date: October 2023, with the aim of a continuous collaboration for next seasons at Splendido, with a career path
• Career opportunities within our Belmond properties in Italy and abroad;
• Ongoing Learning amp; Development activities

Belmond and you:

• When you join Belmond, you become part of a global family. We ask you to embrace our core values, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests.
• Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.

Job Rewards and Benefits