Is APN your best friend A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? Are you familiar with the terms Woo-Commerce, Shopify, PrestaShop, and other similar plugins? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours than YOU might be the expert we are looking to join our forces!
Why us?
Because we are the first European entirely cloud-based neo bank using Microsoft Azure with branches in 24 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Scheme.
What we offer:
- A competitive salary (based upon your super skills and experience)
- A full-time contract
- Annual bonus upon performance
- Smooth onboarding and continuous training on products and new systems
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
- A chance to grow within a fast-moving European Fintech Company
As an E-commerce amp; Technical Support Specialist you will:
- Be a Viva ambassador!
- Act as 2nd level point of contact for any technical issue of our customers.
- Be the escalation point for our 1st level Technical Support.
- Offer the most suitable solution to customers’ issues and become their trusted partner.
- Troubleshoot POS, software, payment gateway and various other credit card processing applications.
- Diagnose and resolve problems using documented procedures and checklist.
- Be challenged to achieve predefined qualitative and quantitative targets.
Requirements
- 1-year minimum experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry.
- Working knowledge of API, API Calls, Shopify, Woo-Commerce, E-Commerce platforms/modules/plug-ins.
- Extra confidence with technology and familiar with CRM systems, software, and hardware.
- Passionate about serving customers, act with ownership and maintains high level of professionalism.
- Creativity and a strong desire to solve IT problems.
- Excellent use of Italian and English languages.