Night Auditor

Night Auditor
Belmond, Italy

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 18, 2023
Last Date
Feb 18, 2023
Location(s)

Job Description

The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally. Reports to Front Office Manager.

Main duties and responsibilities:

  • Deal with all Front Office operations (check in check out escorting - cashier operations guests’ care) according to company policies and procedures and compliance with our code of conduct;
  • Handle emergencies according to the relevant training;
  • Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions;
  • Handle guests services last minute requests;

Requirements

Competencies required:

  • Effective and punctual written and verbal communication in order to update relevant colleagues and department;
  • He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself;
  • He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities;
  • He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressured situations.

Soft skills:

Effective communication: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.

Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure

Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Requirements:

  • Professional experience, preferably at international level in the same role
  • Demonstrate a passion for attention to detail and excellence
  • Manage time effectively in order to meet LQA standards requirements
  • Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
  • Excellent communication skills
  • Fluent in English and Italian
  • Possess a courteous and professional telephone manner
  • Preferred knowledge of LQA and Forbes standards
  • Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not require

Benefits

We offer:

  • Seasonal Labour contract according to C.C.N.L. Settore Turismo
  • Complimentary nights worldwide as per Belmond Discovering policy
  • Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
  • Learning amp; development activities
  • Career opportunities within Belmond
  • Complimentary meals on duty
  • Uniforms dry cleaning
  • Lodging and residence cleaning for non-residents

Job Specification

Job Rewards and Benefits

Belmond

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