Product Specialist
TeiaCare srl, Italy
Job Description
We bring the power of Artificial Intelligence to the long-term care sector, so that every care home can do more and better. Our goal is to amplify the resources of caregivers and managers, improving their day-to-day work and ensuring a new model of care for every resident. Our clients are the main RSA and RSD institutions, in Italy and abroad, to whom we turn with a solution capable of giving them competitiveness and sustainability in a period of strong operational and media pressure
In this role, you will report directly to our Delivery Manager. You will be supporting your manager, ensuring that Ancelia’s users are fully trained and are continuously engaged across the development and release of new product features. Understanding and reporting their feedback back to our development team will be of the foremost importance.
What you will be responsible for:
- Demonstrate the value of Ancelia technology to advance customer business objectives;
- Complete the customer onboarding with specific training sessions to the different users (carers, nurses, managers);
- Tracking and reporting on product roadmap deliver progress, including reporting every customer feedback;
- Assist in product configurations, user trainings, data migration, and technical support;
- Ensure timely production and updates of internal and customer documentation, and training materials
Requirements
- BSc/MSc in Biomedical Engineering or equivalent experience;
- 1+ year experience in a relevant role;
- Proficiency with the Microsoft Office Suite, Windows/Mac OS;
- Creativity and initiative in searching for information through different sources;
- Being a natural born communicator, with superb organizational skills and attention to detail;
- Fluency in verbal and written Italian and English.
What constitutes a major plus:
- Previous experience in a similar role;
- Written and spoken proficiency in one or more of these languages: English, French, Spanish, German.
If you do come on board, we can guarantee it won't be an easy journey, but it will be one of the most rewarding experiences of your career, allowing you to learn a lot, take real ownership of your work and test your entire skill set on multiple projects that are already helping thousands of people today.
Benefits
To be among the first employees of a fast-growing Italian startup;
Competitive remuneration;
Flexibility amp; smart working;
Meal vouchers;
Team building activities;
Stock options - we want everyone to be part of the company and of our success!