Front Desk Agent, Splendido a Belmond Hotel Portofino
Belmond, Italy
Job Description
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is
perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are
proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging
characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive
service and genuine human connection.
For the next season, we are looking for a Front Desk Agent. The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.
He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front Office Manager.
Main duties amp; responsibilities:
- Fulfill operations of the Front Desk, according to the company policies and procedures, maintaining high standards at all times;
- Maintain professional relationship with Guests and Colleagues;
- He / she will cover several night shift for month;
- Anticipate Guests’ needs and handle Guests’ complaints;
- Responsible for cash accounting (payment of guest bills).
Requirements
- At least 2 years of experience in the same role in luxury hotels
- Good communication skills
- Ability to handle stressful situations and remain calm under pressure
- Fluent in Italian and English. A third Language is required
- High standards of service
- Knowledge of Microsoft Office package
Other requirements:
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Benefits
- Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent
- Food amp; lodging for non residents in our Staff House
- Start date: April / May 2023 - End date: September / October 2023, with the aim of a continuous collaboration for next seasons at Hotel Splendido, with a career path
- Career opportunities within our Belmond properties in Italy and abroad;
- Ongoing Learning amp; Development activities
- Discovering Belmond program, that offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.