Concierge - Splendido, a Belmond Hotel Portofino
Belmond, Italy
Job Description
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is
perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are
proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging
characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive
service and genuine human connection.
For the next season, we are looking for a Concierge to create memorable guest experiences. The Concierge reports to the Head Concierge and assists the Front Office team in the day-to-day operations in achieving and exceeding the hotel's objectives in terms of guest satisfaction and quality assurance.
Main duties amp; responsibilities:
- Warmly welcomes guests and visitors upon arrival and makes them feel cared for and attended to
- Ensures that the guest luggage is carried from arrival point and delivered to room and upon departure collected from room on check out, following LQA standards; Run errands for guests as and when required.
- Handle all messages, mails and parcels for guests and also for employees, ensuring they are delivered at the appropriate time in a professional manner
- Understands customer needs and provides them with personalised solutions by suggesting activities and facilities/services provided by the hotel. Answers and redirect phone inquiries in a timely and respectful manner following LQA standards Assists guests who need information, offering restaurant recommendations and arranging transportation, excursions etc
- Provides information about local features such as shopping, dining, nightlife, and recreational destinations
- Acts as a liaison between guests and all departments necessary including the kitchen, housekeeping, etc
Requirements
- High school diploma; degree in hotel management or relevant field will be a plus
- Minimum 2 years of previous experience in the same role
- Fluent in English, a third language is a plus
- Good interpersonal and communication skills
- Ability to focus attention on details and be able to organise, prioritise, and follow up
- Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs
Other Requirements:
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Benefits
- Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Concierge
- Food amp; lodging for non residents in our Staff House
- Start date: April / May 2023 - End date: September / October 2023, with the aim of a continuous collaboration for next seasons at Hotel Splendido, with a career path
- Career opportunities within our Belmond properties in Italy and abroad;
- Ongoing Learning amp; Development activities
- Discovering Belmond program, that offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.