Front Office Internship - Castello di Casole, A Belmond Hotel, Tuscany
Belmond, Italy

Internship in Front Office - Season 2023

Our iconic Castello di Casole, a Belmond Hotel, Tuscany located in Casole D’Elsa (Si) is looking for an intern in the Front Office department for the 2023 season (ideal start from march, duration 6 months) in order to create memorable guest experiences before, during, and after guests stays. The intern will learn the main Front Office tasks, get an overview of all the hotel procedures and hopefully be ready, at the end of the internship, to approach a career at the reception of a 5* hotel.

Main tasks

• Learn to check in arriving guests, escort them to their rooms and show them the hotel facilities; - Control charges and learn check out procedures
• Answer guests’ questions and requests and handle phone calls
• Coordinate with other hotel departments, such as Housekeeping, Maintenance, and Room Service, about room status, amenities etc
• Learn to enter reservations, traces etc., and handle room moves, rooming lists and special requests from arriving guests
• Coordinate with Guest Relation Officers regarding welcome procedures.

Requirements

• Fluency in English, Italian preferred; any other language is beneficial
• Proficiency in MS Office
• Effective communication, both in speaking and writing
• Discretion and positive attitude.

Benefits

• Meals
• Uniform
• Allowance provided
• Training and team building activities
• Accommodation upon availability.

Job Rewards and Benefits