The ideal candidate has an outgoing personality and is capable of addressing Guests’ requests in single contact, efficiently, exceeding their expectations by providing relevant and insightful information.
The ideal candidate makes sure guests feel welcomed, cared for, and valued.
He/her create a warm and welcoming environment for guests and acts as a hotel ambassador from the moment guests arrive at the beach club/boat until they depart.
Her/His warm welcome needs to set the standards for unforgivable experience for our guests.
Main duties amp; responsibilities:
Provide information on hotel services: restaurant, bars, wellness centre, baby sitting, etc; and assist Guests with booking;
Assist/ensure Guests courteously and efficiently according to Belmond standards;
Learns guests’ preferences and use them throughout their stay to tailor their experience;
Anticipate Guests’ needs;
Ensures that work station is clean at all the times;
Ensure all beach/boat furniture is neatly arranged and cleaned;
Work closely with colleagues of other Department providing assistance.
Requirements
Experience and skills required:
Fluent in English
Outstanding communication skills, fluent in English and Italian both verbal and written; Use and interpret non-verbal behavior’s to enhance understanding.
Emotional intelligence: take on challenges in a confident manner and use emotional skills to identify problems and resolve them. Seek feedback about own performance to enhance self-awareness.
A positive and 'can-do' attitude;
Administrative and organization skills;
Collaboration: proactively go out of one’s way to help others.
Drive results: achieve goals and expectations;
Adaptability: demonstrate a forward thinking ability, whilst anticipating the implications and consequences of new information.
Efficiently prioritise and handle multiple demands and tasks.
Benefits
We offer.
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Complimentary nights worldwide as per Belmond Discovering policy
Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
Learning amp; development activities
Career opportunities within Belmond
Complimentary meals on duty
Uniforms dry cleaning
Lodging and residence cleaning for non residents