Front Office Manager - Villa San Michele, a Belmond hotel
Belmond, Italy
Job Description
FRONT OFFICE MANAGER VILLA SAN MICHELE, A BELMOND HOTEL
Villa San Michele, a Belmond property is looking for a Front Office Manager
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Key responsibilities:
Your role will also include:
- Managing Front Office Team, overseeing employee schedules, front office staff training and perform the basic reconciling of receipts
- Supporting, training and supervising front office staff
- Scheduling staff shifts and managing HR related tasks
- Preparing management reports on customer feedback, bookings and cancellations
Competencies required:
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Requirements
Experience required:
Benefits
We offer: