At Belmond, we are looking for a leader who has a natural flair for 5-star hospitality and a strong commitment to excellence. If you are detail oriented and possess leadership skills to oversee the operations of a housekeeping department, this is the job for you. Our Housekeeper is responsible for managing both housekeeping and laundry departments while ensuring the alignment with Belmond and LQA service standards. The position requires the ability to effectively interact with department heads, guests, employees in an efficient, constructive and positive manner. Attitude is just as important as knowledge.
Responds directly to the Executive housekeeper.
Main duties amp; responsibilities:
Requirements
Competencies required:
Communication skills: As one of the leaders of the Belmond, The Housekeeper communicates clearly and in an appropriate manner (both verbally and non-verbally) to ensure the smooth-running and consistency in Housekeeping and Laundry teams, , the business and Belmond. Shares information across the business in a timely manner to inform better decisions.
Emotional intelligence: shows the ability to be aware of, control and express one’s emotions and to handle interpersonal relationships. Uses emotional skills to identify problems and resolves them. Takes on challenges willingly in a confident manner. Seeks feedback about own performance to enhance self-awareness.
Collaboration: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with the team.
Drive results: Set clear goals and expectations and maximize resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations. Measure, report and communicate business results to the broader team including but not limited to financial, guests satisfaction, LQA and employee engagement results.
Adaptability: Lead change programmes through the business and the team and explain why change is needed to ensure success. Efficiently prioritize and handle multiple demands and tasks.
Global perspective: Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.
We require:
Benefits
Competitive salary amp; benefits
This is a seasonal contract CCNL Turismo (may - september 2023)
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).