Portiere di Notte / Night Auditor - Villa San Michele
Belmond, Italy

The ideal candidate is passionate for the hospitality business. He / She is service oriented, passionate and willing to grow professionally. He / She presents himself/herself professionally and loves to be in contact with our Guests.

Main duties amp; responsibilities:

• Deal with all Front Office operations (check in check out escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct;
• Able to provide information/reservations about activities, etc;
• Coordinate Porters, Drivers and Security Staff according to Guest needs and company procedures;
• Process the closing/reopening operations of the day of the hotel, supervising the closure of all the outlets (restaurants, bars, spa, boutiques, etc.);
• Process of the daily reports to the administration and other main departments of the hotel;
• Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available.
• Handle emergencies according to the procedures.

Reports to Front Office Manager

Competencies required

• Effective communication: Communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding.
• Emotional intelligence: Shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. Demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
• Collaboration: Exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. Is willing to continuously develop him/ herself.
• Drive results: Demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one’s tasks and responsibilities.
• Adaptability: Accept change and participate in new programs and processes. Is willing to learn new skills and keep up to date with developments in the department. Identifies when a different approach is needed an offers a solution. Deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
• Global perspective: Is curious and respectful of all cultures and looks to learn from them. Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.

Please apply forwarding your CV with full details to and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)

* Please note that due to the high volume of applications that we receive, unfortunately we will only be in contact with you if you have been shortlisted for an interview. Thank you for your interest in working with Belmond.

Requirements

We require:

• Previous work experience in the same position;
• Fluent in English and Italian. A third language preferred;
• Strong interpersonal and communication skills;
• Good knowledge of the Region and products;
• Knowledge of hotel management software such as Scrigno or others, Microsoft Office , Excel , etc;
• References.

Benefits

We offer:

• Seasonal Labour contract according to C.C.N.L. Settore Turismo - (from may to september 2023)
• Lodging for non residents
• Learning amp; development activities
• Career opportunities within our Hotels cluster

Job Rewards and Benefits