Housekeeping Manager - Splendido, a Belmond Hotel Portofino
Belmond, Italy

We are looking for an Housekeeping Manager to join our amazing team at Hotel Splendido.

We are searching a leader who has a natural flair for 5 star hospitality and a strong commitment to excellence.

If you are detailed oriented and possess leadership skills to oversee the operations of a housekeeping department, this is the job for you.

Reports to: Rooms Division Manager

Main duties amp; responsibilities:

• Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. Check rooms and known repeated guests receive special attention to ensure they meet the hotel standards.
• Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues;
• Focus on maintenance work to be done;
• Management of performance, identification of training need, development of training plan and implementation of training;
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and unoccupied rooms;
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools;
• Monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Requirements

• Minimum 3 years of experience in a similar position (Luxury property, 5* Hotel)
• Deep knowledge in managing the hotel segment in the ultra market luxury
• Fluent in spoken and written Italian and English
• Experience with industrial cleaning equipment and products
• LQA Standards knowledge
• Detail-oriented Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to manage a large and multicultural team;
• PC literate

Other requirements:

• Communication skills: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role the business and Belmond.
• Emotional intelligence: shows the ability to be aware of, control and express ones emotions and to handle interpersonal relationships. Uses emotional skills to identify problems and resolves them. Takes on challenges willingly in a confident manner. Seeks feedback about own performance to enhance self-awareness.
• Collaboration: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with the team.
• Drive results: Set clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations. Measure, report and communicate business results to the broader team including but not limited to financial, guests satisfaction, LQA and employee engagement results.
• Adaptability: Lead change programmes through the business and the team and explain why change is needed to ensure success. Efficiently prioritise and handle multiple demands and tasks.
• Global perspective: Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.

Benefits

We offer:

• Seasonal Labour contract according to C.C.N.L. Settore Turismo - Housekeeping Manager
• Food amp; lodging for non residents
• Start date: March 2023 - End date: October 2023, with the aim of a continuous collaboration for next seasons at Hotel Splendido, with a career path
• Career opportunities within our Belmond properties in Italy and abroad
• Ongoing Learning amp; Development activities
• Discovering Belmond program, that offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Job Rewards and Benefits