Switchboard Operator
Belmond, Italy
Job Description
We are currently looking for a Switchboard Operator to join our Front Office Team.
. Reports to Front Office Manager
Main duties and responsibilities:
- Operate the switchboard according to the hotel standards, policies and procedures
- Manage and oversee all requests received through Belmond app and Chat
- Support the Front Office team with guest correspondence and requests
- Ensure that all guests details and data are properly collected and updated in all relevant systems
- Transfer all messages accurately and promptly for guests and colleagues
- Follow hotel procedures for handling matters of emergency
- Provide service and information regarding hotel facilities to guests and outside calls
- Work ensuring guests privacy
Requirements
Soft skills:
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Requirements:
- Previous experiences in hotel operations are preferred
- Fluent in English and Italian - both written and spoken
- Excellent communication skills
- Possess a courteous and professional telephone manner
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Demonstrate to work with precision and proactively
- Demonstrate a passion for attention to details and excellence
- Preferred knowledge of LQA and Forbes standards
- Manage time effectively in order to meet LQA standards requirements
Benefits
We offer:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
- Learning amp; development activities
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non residents