Junior IT Operations Analyst
Moneyfarm, Italy
Job Description
Who we are:
We’re a pan-European digital wealth manager with 80,000 active investors (growing fast!) and over 2.5 billion on our platform. With 170+ people across 3 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, Allianz and Mamp;G.
We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.
Mission
To provide investment solutions and advice to protect and grow client wealth through time.
Our Core Values:
We’ve built our business on three Principles:
- Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
- Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
- Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream
What this means in practice:
At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.
Candidates who belong to 'Categoria protetta' (Legge 68/99) are more than welcome!
About the role:
You will act as a point of contact for our users in managing IT issues or queries and provide technical assistance.
Naturally inquisitive and keen to learn.
You like the ability to automate the more menial parts of your work but you prefer to keep your hands on the equipment and fixing things.
You take pride in having all your equipment running smoothly and in solving issues before they become problems to anyone. You're open and approachable.
Responsibilities
- Provision, maintain and support the entire fleet of laptops and desktops across two countries and three offices (mostly macOS, with a few Windows machines). Procure, install and maintain all office electronic equipment
- Take on an administrator role on the SAAS tools we use (JIRA, Confluence, Slack, G Suite amongst others)
- Assist with user account activation and deactivation, increasing the level of automation and streamlining the process where possible
- Take on an administration role on the IT Infrastructure of the various offices: Routers, Firewall, Wi-Fi, Videoconference, PBX and VOIP phones, etc.
- Provide desktop and application support responding to, documenting and resolving service tickets in a timely manner according to SLA
- Handle Incidents and Service Requests in an efficient way
- Provide user training as and when required including on-boarding
- Meet the SLA targets
Requirements
- Good knowledge of G Suite, Slack, Atlassian Jira\Confluence administration
- Good knowledge of Apple OS in order to be ready to give end-user support
- Knowledge of networking concepts, tools and equipment, with good knowledge of WIFI networks
- At least one year of hands-on experience working in an end-user desktop support role or computer operations environment
- Have good communication skills both written and verbal
- Fluent in English, with a plus for knowing Italian
NIce to have
- Advanced networking: IPSec VPN, IPS, IDS
- Database administration (manage users and grants) - MySQL, PostgreSQL, MS SQL
- Experience with Draytek and Ubiquiti devices
- Experience with PBX systems (VOIP phones administration)
- Some knowledge of Linux, shell and scripting languages
- Knowledge of MS Windows environment
- An interest for identity and security is a plus
- Knowledge of some business tools like: GIT, Salesforce, Zoom Room, Enterprise Antivirus