Customer Onboarding Specialist

Customer Onboarding Specialist
WorkWave, Italy

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 9, 2022
Last Date
Sep 9, 2022
Location(s)

Job Description

Are you dedicated to providing world-class customer service? Are you passionate about training? Do you enjoy helping users adopt new software by converting their data? If you are looking for a job that combines all three, then read on! WorkWave is seeking a Customer Success Specialist to join our growing team where our mission is to turn our customers into raving fans.
At WorkWave, a Customer Success Specialist manages the customer implementation experience from start to finish, providing support, training, and guidance, ensuring the smooth adoption of our solution-based, workforce management software.WHAT YOU'LL DO:
  • Manage all aspects of the customer's onboarding process and track their progress.
  • Consult with customers to understand their business and recommend best practices in the use of the software.
  • Handle customer support calls during the onboarding time-frame.
  • Train customers and their staff in the use of the software both online and in person.
  • Nurture customer relationships to build a relationship built on trust.
  • Participate in the on-going creation and updating of best practices for onboarding and training.
  • Work across department boundaries to champion the success of your customer’s onboarding process.
  • Actively participate in increasing your knowledge of the software and the industry.
  • Collaborate with other departments when necessary to help the customer be successful.
  • Delivery of technology training in a corporate setting in-person and via the web.
  • Become an expert in multiple products and industry verticals.
WHAT YOU'LL NEED:
  • Minimum of 2 years of software support or implementation experience
  • Project management and planning skills
  • Time management, prioritization, and strategic thinking
  • Critical thinking and problem solving
  • Data conversion or migration experience
  • Familiarity with blended learning solutions
  • Proven ability to manage multiple projects with tight deadlines
  • Customer service/support experience
  • High attention to detail
  • Excellent written and verbal communication skills
  • Documentation and/or course development experience
  • Excel knowledge/data analysis skills
  • Ability to work cross-functionally with teams and departments
  • Bachelor's degree or Associate’s degree with equivalent experience
WHAT YOU SHOULD KNOW ABOUT US:• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!A GLOBAL COMPANY WITH A LOCAL PRESENCE:• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.RELAX, WE'VE GOT YOU COVERED:• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company matchAND BEYOND...• Tuition reimbursement• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• 24/7 access to virtual medical care with Teladoc• Floating time off for holidays and/or your birthday• Quarterly awards based on peer nominations• Regional discounts and perks• Opportunities to participate in charitable events and give back to the communityGROW WITH US:• We understand the impact of attracting and keeping top talent and rewarding intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specif

Job Specification

Job Rewards and Benefits

WorkWave

Information Technology and Services - Verona, Italy
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