Reflex WMS Functional Consultant
Valcon UK, Italy

Scoping customer needs and solution design:

• Experience of examining the customer context beforehand (processes, organisation, human context, etc.) to understand the general requirements and define the functional perimeters.
• Practiced in developing and leading business workshops, in particular collecting the customer’s needs and analysing them to identify discrepancies with the standard product and define a solution that meets the specific need expressed.
• Advising customers and assisting them with their decision-making in order to maintain functional coherence.
• Experienced at writing-up/documenting functional analyses.
• Demonstrable experience of explaining customer requirements to the production team responsible for converting the functional specifications, thereby contributing to the drafting of detailed functional specifications.

• Confident formalising scenarios and test sets to check compliance of developments against detailed specifications and detecting any anomalies.
• Practiced at performing in-house tests before delivery and ensuring that bugs are fixed.
• Experienced in training and assisting customers in the configuration phase.
• Experienced in providing methodological advice when preparing to start up.

• Experienced assisting customers during acceptance and trial switchover.
• Demonstrable experience in leading training sessions with users.
• Experienced in cut-over/start-up of the solution and assisting customers during production deployment.
• Ideal candidate will have experience of carrying out functional audits of Reflex WMS solutions.
• Advising customers and proposing solutions to any issues encountered.

Requirements

• Demonstrable hands-on product knowledge.
• Strong consulting skills, with experience on advising clients on product limitations, as well as how to maximise OOB functionality.
• Strong communicator, influencer, with experience of managing senior stakeholders.
• Problem solver, who solution focussed.
• Ideally with experience of working in mainland Europe.

Job Rewards and Benefits