Maitre Villa San Michele
Belmond, Italy
Job Description
The Maitre is responsible for overseeing the efficient running and profitability of the restaurant and room service outlets according to our standards and procedures. He or She has to preserve guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings. He or She knows that, above all, tourism is about people. Relating well to both guests and co-workers is a must.
Reports to Restaurant Manager.
Main duties and responsibilities (not limited to):
Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with the highest standard of service.
Able to align with our philosophy of creating authentic and unique experiences for our guests
Accomplish restaurant human resource objectives by orienting, training, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; ensure that all service standards are met and to ensure that the best guest experience is provided.
Qualification and Professional Background:
Fluent in Italian and English. A third language is preferred (Spanish, French or German);
Professional experience for 3/4 years, preferably at international level within the same role in the hospitality business;
Certificate as Professional Sommelier and/ or gastronomy studies preferred
Preferable evidence of self-development through specialized courses, conferences/workshops;
PC literate.
Required skills:
Communication skills: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Takes ownership to initiate communication. Shares information across the business in a timely manner to inform better decisions.
Emotional intelligence: shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. Uses emotional skills to identify problems and resolves them. Takes on challenges willingly in a confident manner. Seeks feedback about own performance to enhance self-awareness.
Collaboration: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with the team.
Drive results: Set clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations. Measure, report and communicate business results to the broader team including but not limited to financial, guests satisfaction, LQA and employee engagement results.
Adaptability: Lead change programmes through the business and the team and explain why change is needed to ensure success. Efficiently prioritise and handle multiple demands and tasks.
Global perspective: Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.
We offer:
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Economical treatment adequate to the professional experience
Food amp; lodging for non residents
Learning amp; development activities
Career opportunities within our Hotels cluster