Concierge Assistant (Hotel Cipriani, Venice)
Belmond, Italy
Job Description
One of our most iconic hotels, at Hotel Cipriani, a Belmond Hotel, Venice, we are looking for an Assistant Concierge to create memorable guest experiences.
The Assistant Concierge reports into the Head Concierge and assists the Front Office team in the day-to-day operations iin achieving and exceeding the hotel's objectives in terms of guest satisfaction and quality assurance.
The ideal candidate knows and understands the social scene of Venice, has worked in a luxury hospitality environment for a few years (ideally also on international level), speaks Italian and English fluently, and is extremely passionate.
Requirements
- Warmly welcomes guests and visitors upon arrival and makes them feel cared for and attended to;
- Ensures that the guest luggage is carried from arrival point and delivered to room and upon departure collected from room on check out, following LQA standards;
- Run errands for guests as and when required.
- Handle all messages, mails and parcels for guests and also for employees, ensuring they are delivered at the appropriate time in a professional manner;
- Ensures that guest spaces and lobby are clean and tidy at all times;
- Understands customer needs and provides them with personalized solutions by suggesting activities and facilities/services provided by the hotel.
- Answers and redirect phone inquiries in a timely and respectful manner following LQA standards;
- Assists guests who need information, offering restaurant recommendations and arranging transportation, excursions etc;
- Provides information about local features such as shopping, dining, nightlife, and recreational destinations;
- Acts as a liaison between guests and all departments necessary including the kitchen, housekeeping, etc.;
Further Requirements
Good interpersonal amp; communication skills;
Very presentable and well groomed;
Extremely agile as the job demands speed and efficiency in its execution;
Proven past experience in customer service in relevant role is a plus;
Good level of English; multilingual is strongly preferred;
Polite and confident with a great deal of patience;
High school diploma; degree in hotel management or relevant field will be a plus;
Willing to work irregular shifts (as spilt amp; night shifts) and weekends;