Data Conversion Specialist
WorkWave, Italy

The role of the Data Conversion Specialist is critical to the success of the team and our clients who require data migrations from native and third-party sources. The right person for the role is a motivated, energetic, and experienced individual who knows the WorkWave products well and is able to utilize technical and analytical skills to assess the needs of every client. This person will ensure the customer experience is best-in-class while working cross-functionality with Customer Success and Data Services to track the progress of all deliverables between WorkWave and clients. WHAT YOU'LL DO:

• Manage all aspects of the customer conversion process and track their progress
• Consult with customers to understand their business needs and recommend best practices in the use of the software
• Offer technical expertise and guidance throughout the data conversion and merge processes
• Handle customer support calls during the conversion time-frame
• Nurture customer relationships to build a relationship built on trust
• Scope the needs for Report Writer custom report requests via consultation and discovery with clients
• Align with team performance and approach to improve metrics and increase customer loyalty.
• Actively participate in increasing your knowledge of the software and the industries
• Work both independently and cross-functionally to champion the success of your customer’s migration process
• Drive efficiency between sales, onboarding, and data engineering hand-off
• Requires some level of work being done outside of standard business hours

WHAT YOU'LL NEED:

• Strong background in customer service and training
• Advanced Excel knowledge and data analysis skills
• Minimum of 2 years of technical support or implementation experience
• Project management
• Proven ability to manage multiple projects with tight deadlines
• Data conversion or migration experience
• Negotiates win/win outcomes
• High attention to detail
• Open to feedback
• A track record for handling escalated issues appropriately
• Ability to manage multiple tasks and prioritize appropriately
• Strong communication skills within a team, between teams, and with management

WHAT YOU SHOULD KNOW ABOUT US:• We are laid back but buttoned up. We have a casual work environment with a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We give a damn and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
CUT THE COMMUTE!• This position is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works Metroburb is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it• We work hard but play hard too...need a break? Kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and that’s why once we decide to safely return to the office we will provide employees with the flexibility of a hybrid schedule, providing set days each week to collaborate in the office and set days to work virtually if desired.
RELAX, WE'VE GOT YOU COVERED:• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company matchAND BEYOND...• Tuition reimbursement• Robust Employee Assistance program offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• Health and wellness focused work environment - optional standing desks and office fitness challenges• 401K-9 Doggie Daycare Discount Program• Charitable donation match program• Opportunities to participate in charitable events and give back to the community
GROW WITH US:• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for