Client Deliverables Lead - EU (Remote)
Within3, Italy
Job Description
*Please note that this position is fully remote*
Within3 has a career opportunity for an account program professional with a track record of success in a services-based consulting/support role to large business clients. This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. This team member will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. Specific responsibilities include content management, document version control and overall project organization and implementation.
- Assist large, global pharmaceutical business clients in implementing and using Within3’s online programs and solutions
- Track (and in some cases construct) project deliverables to support successful client projects
- Manage an ongoing implementation plan and ongoing status meetings with the Client Relationship Lead, Within3 stakeholders, pharmaceutical company business owners, and third-party agencies
- Ensure both the company and clients adhere to contract terms
- Provide Within3 solution training to our clients and to healthcare professionals (our end-users)
- Train members / users on the Within3 platform and all of the features
- Interface with our software delivery team to ensure successful client implementations and client tech support
- Must be able to prioritize work between simultaneous clients, programs and time zones
- Ability to adhere to strict deadlines
- Special projects where assigned
Requirements
- 5+ years in project management, consulting or service-based role
- Strong client management skills and a customer-oriented attitude
- Problem-solving aptitude
- Strong writing and copy editing skills necessary
- Strong organizational, communication, and interpersonal skills
- Med Comm and pharma industry experience required
- Ability to work well with a team
- Detail-oriented
- Proficient and or working knowledge in the following areas:
- Mac OS X, Microsoft Office Suite, Google Drive Suite, DropBox, Survey Monkey, Vimeo, Zoom
- Experience with planning and executing webcasts/webinars
- Must be located in the EU region
- Must have fluency in both English and Italian
Benefits
Remote work options
Comprehensive benefits package
Generous paid time off
Professional development
opportunities
Dynamic culture