Global Head of PMO
Keywords Studios, Italy
Job Description
Organization Overview
At Keywords Studios (KWS), we use our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the go to provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
KWS is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.
www.keywordsstudios.com
Job Summary
The Global Head of PMO leads our Program Management Organization and leads a dynamic unit which is focused on strategic projects to provide transformational capabilities for Keywords Studios’ Service Lines (e.g. Art, Audio and Media amp; Entertainment, Game Development, Localization, Player Support and Testing). The role is key to designing and delivering the strategic building blocks of Keywords Studios’ organic growth and managing a portfolio of strategic projects for the group.
You will be responsible for overseeing the four pillars of the PMO:
- Strategic Multi-Service Program Management, overseeing solution design, bid management, mobilisation and operational management of multi-service strategic programs
- Organisational Development, in collaboration KWS Organisational Coach, looking at leadership amp; succession development, organisational culture development, change management support and organisational learning
- Product amp; Service Design and Development, looking at value proposition design, innovation, business model development and supporting our Service Lines’ strategic planning processes.
- Strategic Project Management including Initiation, Design, Planning, Execution and Implementation, working cross-functionally/transversally across the organisation
The role can be based in any of our studios but extensive travel is expected (post-pandemic) to Keywords Studios production sites and studios.
Key Responsibilities and Activities
- Support Service Line leadership on strategy planning and development including:
- Overall service line vision amp; long-term strategy, including the provision of systemic frameworks, and analytical, decision-making tools
- Product innovation and development (collaborating with Keywords Studios’ Innovation teams)
- Product integration (in collaboration with the Global Head of Integration)
- Oversee the operational delivery of Keywords Studios’ strategic client engagements and multi-service programs:
- Work with the Chief Revenue Officer, Client Partners and Service Line leadership to funnel prospective strategic program opportunities into a best-in-class program acquisition, mobilisation and service model
- Manage amp; mentor a team of multi-service solutions designers and program managers
- Build, implement and iterate internal and client-facing reports for each phase of a strategic program
- Work to harmonize KPIs, data-gathering amp; analysis for strategic programs across the Group
- Build and implement robust program governance structures
- Be a primary client-facing advocate for the Keywords Studios strategic program value proposition
- Support amp; engage with Keywords Studios’ Organisational Development team in their talent, leadership and organisational culture development efforts with executive advocacy, planning/prioritization and mentoring
- Identify opportunities for strategic projects through analysis of evolving client, competitor and market conditions
- Run long-term strategic projects either across the Group or with a specific Service Line
- Support the COO on developing organisational design and structure
- Drive strategic and collaborative thinking through a series of workshops for Service Line leadership teams run by the PMO
- Take a leading role in Keywords Studios’ ongoing Group-wide data integration and analysis efforts
- Collaborate with the Group Operations Director on the implementation of Lean Operational Excellence across Keywords Studios’ service lines and support functions, with a focus on ensuring quality and relevance of the products created and services provided
- Regularly provide reports to global C-Suite and Executive Leadership Team
- Build a collaborative network and maintain working relationships across the organisation to ensure effective co-ordination and resourcing of strategic activities and objectives
Requirements
Core Competenc