Customer Success Intern
Persado, Italy
Job Description
Who We Are:
Persado is a high-growth, category-leading AI platform that helps data-driven executives including CMOs, CXOs, CDOs, CFOs, and Pamp;L owners unlock a new level of value creation by ensuring the right words are used at every customer interaction. Persado delivers hundreds of millions in incremental value to some of the biggest companies in banking, insurance, retail, telecom, healthcare and more. The Persado platform uses natural language generation, machine learning, and experimental design powered by the world’s largest language knowledgebase of millions of tagged and scored words and phrases to deliver a 41% average lift in conversion across customer engagement channels.
Words matter. As organizations become more obsessed with personalization, Persado has proven that being able to deliver the right message is a core functional need for every company in the world making the choice of words a multibillion-dollar blind spot across the enterprise. Persado is the only company with the technology and expertise to illuminate that blind spot in the enterprise customer experience and personalization stack.
As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued and where people can do their best work. We understand that our team members and our inclusive culture are what make Persado special and are the key ingredients to our continued growth. We believe in and live by our company vision and values. We invest time and resources in people-centric programs. We work hard as a team to innovate, deliver great value to our customers and partners and create a positive, productive place to work every day. And the impact shows in our above-benchmark employee engagement. We’re also proud to be named to Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021.
What We Are Looking for:
As a Customer Success Intern, you will be assisting in partnering with our customers in driving value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, drive utilization, provide awareness to all available Persado solutions, deliver operational excellence, and uncover growth opportunities, supporting the Customer Success team.
What We Want You to Do:
- Coordinate internal requests and help customer stay on track for value realization through strong project and program management skills
- Support the execution and monitoring of day-to-day customer's campaign tasks
- Manage client communication around operational tasks
- Monitor and report on customer level KPIs
- Transcribe and recap customer status meetings
- Create and maintain comprehensive customer level documentation
- Provide data entry and/or administrative support for department initiatives and reporting
- Collaborate with the CS in creating project plans and managing campaign trackers
- Escalate customer and execution related issues to Account team as needed
- Shadow the seasoned CSM team members to accelerate learning and better understand the voice of the customer
- Travel to clients as needed
What We Want To See:
The ideal candidate will be bright, ambitious, self-driven, hard-working, team player and flexible.
- 0-1 years in a digital marketing environment working with Enterprise level clients will be considered a plus
- Strong academic record, including an undergraduate degree preferably in marketing, management or related fields
- Ability to deliver results in a demanding and fast-paced environment that sometimes requires creative problem-solving skills
- Basic understanding of project management methodologies
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
- Strong quantitative skills and experience working in Excel
- Experience with supporting digital marketings campaigns such as Email, Web, Google Adwords, Facebook Ads
- Eligibility for a STAGE internship in Italy
- Fluency in written and spoken Italian
- Fluency in written and spoken English
Who You Are:
- Obsessed with customer outcomes
- A fast learner, eager to learn about new solutions, technologies and processes
- Solid analytical thinking and problem solving capability
- Collaborative team player with the ability to shift gears quickly and efficiently
- Dependable, reliable with strong attention to detail
- Self-driven, professional, and proactive to take ownership of projects
- Strong communication skills, ability to own meetings and keep everyone on track
What We Offer: