IT Support Specialist
Kaleyra, Italy
Job Description
We are Kaleyra! A global CPaaS listed at the New York Stock Exchange.
We power communications via cloud and APIs (through messaging, voice, and chatbots) for the largest companies in the world. We have customers in all continents (except Antarctica!) and our vision is to be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.
We are a diverse team of 350+ individuals from different parts of the world working hard (playing hard) and caring for each other. Our fast growing team is spread across 12 locations around the globe.
We’re now looking to grow our IT team by adding an expert IT support specialist that is ready for new exciting challenges!
Here are the key activities that the team will be handling.
- Identity and access management
- Managing user’s endpoint in serviceable state
- Responding to user’s request as per defined SLA
- Procurement of IT assets
- Managing VPN and WiFi infra
- Asset management
- Endpoint management
- Setting up accounts for new users.
- Enabling access for various enterprise applications based on the user's request.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Troubleshooting laptops
- Repairing and replacing equipment in local data centers as necessary
- Manage WiFi and VPN infrastructure
Requirements
- Must have intermediate level of spoken english
- Users/group management in Windows Active Directory
- Strong in managing audio/video conferencing/meeting rooms
- Hands on with Google workspace/Office 365
- OS and application installation on laptops/servers
- Troubleshooting Laptops
- Well versed with IT helpdesk ticketing tool
- Basic networking skills
- Managing troubleshooting servers
- Hands on with printer troubleshooting
- Experience of supporting systems with any MDM solutions
- Good Knowledge of managing Apple MacBook and iOS devices
Benefits
- Training amp; Development
- Performance Bonus
- International Environment