Sales Operations Manager
Keywords Studios, Italy
Job Description
Keywords in the leading international technical services provider to the global games industry. Established in Dublin 1998, it now has operations in Montreal, Rio de Janeiro, Los Angeles, Seattle, Tokyo, Singapore, New Delhi, Pune, Rome, Milan, Barcelona and London.
As part of the Business Development (BD) territorial teams, the primary responsibility for the Sales Operations Manager will be to assist in the running of the Sales Operations team, along with the development of new business and clients, providing specific support and business intelligence to the local territory BD team and wider BD group when necessary.
The Sales Operations Manager will be an integral part of the BD team, whose responsibilities will include but not be limited to the following:
- Process Definition: Assisting the Director of Sales Operations with setting procedures and processes, and to help create efficiencies in the running of the Sales Operations team, and in the support mechanisms to BD reps.
- Lead management: Manage the triage of new leads coming into the business via the website, or other channels. Assign leads to the sales team based on specific criteria and using best judgement. Where required, follow up on new website or cold leads directly in order to qualify them.
- Proposal support: Work with Service Line teams to coordinate and deliver RFP/RFIs to new and existing clients. Maintain proposal templates to keep them up to date, and suggest improvements to them on an ongoing basis.
- Tools: Provide support to the sales teams where needed with the various tool sets used, such as Teams, Salesforce, Clari, and more. Contribute in researching, testing, and the creation of business cases for potential new tools.
- Reporting: Provide reporting support to the BD team and Director of Sales Operations, in order to provide a good visibility on sales performance of the team, using data available.
- BD Account Support: Provide introductions to new clients and leads to the rest of the territory’s BD team, found via prospecting, business intelligence, or other methods.
- Business Development amp; Lead generation: Research, develop and maintain contacts within the video game industry, with an aim to developing new business with these contacts and companies.
- Business Intelligence: Research and identify new potential leads within the industry, as well as communicating news and developments with existing clients, by way of LinkedIn, gaming new sites, and other sources.
- Cross Selling: Identify, encourage, and help to execute Cross Selling opportunities in clients.
- BD Team support: Provide general support as and when needed to the BD reps within the territory team.
In instances when/where necessary, the Sales Operations Manager will work directly with the client on account activity, to move the projects/accounts forward. The Sales Operations Manager will work in close connection with the BD representatives, as a surrogate if necessary to advance a client or project.