MioDottore’s mission is to make the healthcare experience more human. We are part of DocPlanner Group - a SaaS tool for doctors and clinics used to optimise their patient flow, reduce no-shows, and digitize their practices in order to be able to spend more time with the patient. We also operate marketplaces websites in 12 countries which serve 55 million patients monthly to easily find the right doctor and book an appointment.
DocPlanner was founded in 2012 in Poland. Our team now numbers 1,500 people based across offices in Warsaw, Barcelona, Istanbul, Rome, Mexico City, Curitiba and Bologna. It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners, raising a total of 130 million to date.
Culture eats strategy for breakfast according to Peter Drucker. We believe in that. We’re looking for exceptional people that can help us change the world while building an amazing company.
We are now looking for a talented Customer Service Manager to take care of all B2B CS activities.
What’s the challenge?
- Help our enterprise customers in achieving business success with MioDottore solutions
- Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth
- Deliver leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
- Create and lead the Enterprise Support team
- Constantly analyze and improve on boarding process for all enterprise solutions
- Educate customers about benefits of using our software
- Keep churn within budget
- Cooperate with sales and product team to constantly improve processes and products
- Report to the COO/CEO with a team of 30+ CS and support agents and team leaders
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Optimize coordination between enterprise segment and individual segment
Requirements
Are you strong fit?
- 3+ years of management experience in leading SaaS teams in enterprise segment
- 2+ years experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.
- Proven track record in building new team from scratch and managing large team with high product complexity
- exceptional proven analytical and solving problems skills, including metrics-driven thinking,
- proven ability to be strategic but with entrepreneurial spirit - to put hands-on to find the answers and get results,
- outstanding communication (written and verbal) and interpersonal abilities,
- master degree from one of the leading universities (MBA is a plus)
- fluent English written and spoken
Benefits
Benefits
- Competitive salary adequate to your experience and skills
- Share Options plans
- Working in hyper-growing company, in international environment
What will you find?
- Impact - You will work alongside senior management on projects that will transform the organisation.
- Equity - That's right. To feel like an owner it's best to be one.
- Great people - We get things done. We know our stuff. And have fun in the process =)
- Leave your comfort zone - There were a handful of us when we started. Now there are over 1,500 of us on 4 continents. We learn and grow so the company can.
- Focus on results, not tasks - Just because you are doing a lot, does not mean that you get a lot done. We measure our impact, not work done.
- Give feedback now, directly - We know very few mind readers. None actually. We don’t read the minds of our users. We A/B test. We don’t read the minds of each other. We ask for and give feedback.
- Keep it simple - Right.
- Do what you love - Alright, we work for the money. But once that is out of the way, why do you do what you do? We believe if you don’t see the meaning in what you do, you should stop doing it right now.
- Hustle, hit, never quit - We’ve been through the highs and lows in business and as a team. We are lucky to have a losing sucks syndrome. Hustle, hit, never quit in other words. And yes, Nike is better at PR with this one.