About Gorillas:
We are Gorillas and on a mission to redefine convenience retail. With our ten minute grocery deliveries we are disrupting the supermarket space, one of the biggest markets still in the hands of traditional players. We are a rapidly growing startup and are currently building an outstanding team with skilled members across all domains and backgrounds. We focus on building a diverse and inclusive company culture and aim to become a global leader in on-demand retail. Come join us on this journey.
Overview
Our Business Operations team is responsible for i) Darkstore Operations; ii) Rider Operations; iii) Customer Service; iv) Supply Chain (w/Commercial Team). This team ultimately owns the 10 mins delivery promise to our customers..
Responsibilities:
- Build and lead a small and efficient team to greatness - hire top talents and help them perform, grow and develop as professionals. Plus help oversing the performance of 300+ riders around the territory
- Build a KPI framework and keep track of the rider performance in every country we are operating in
- Enable local teams through forecasts, processes and tools to reach set goals
- Partner with all local markets to derive best practises
- Network, coordinate, cooperate and communicate with all relevant stakeholders across the company to ensure smooth operations
- Ensure riders are supported and feel like valued Gorillas employees
- Work with headquarters to learn about and implement best practices from our other markets
- Perform administrative duties, and additional functions, as needed and determined by management
Requirements
- 5+ years of experience in B2C or ecommerce, ideally working directly with last mile logistics. Consulting, Banking or eCommerce experience is a plus
- 3+ years of experience in Rider Operations, operational management or/and logistics management or a similar field is a strong plus
- A strong understanding of the Italian rider market - and a willingness to disrupt the way it currently operates
- Strong analytical mindset and critical thinking with great experience in project management
- Good understanding of economic efficiency as well as being able to think 2+ years ahead
- Ability to learn fast and adapt your strategies and tactics to the dynamic world of super-fast delivery. Super-fast delivery means sometimes doing other things super-fast.
- A desire to work in a dynamic environment at one of the fastest growing startups in Europe
- Act like an owner. We believe that’s a great driving principle
- You have a hands-on mentality and are willing to get your hands dirty
- You have very good communication skills and are proficient in both written and spoken English and Italian, Spanish is a plus
Benefits
As a part of the fastest-growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom amp; growing with us! With a transparent company culture amp; stunning team spirit, Gorillas ensures a dynamic amp; international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you want to build something you are proud of and you believe in the vision, we want you in the Gorillas fam!
Disclaimer:
Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.