Front Office Agent
Belmond, Italy
Job Description
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.
The Hotel Romazzino, in stunning Costa Smeralda, Sardegna, will reopen for the 2024 season as part of the Belmond portfolio.
For this iconic hotel, we are now looking for an extraordinary talented Front Office Agent to join our team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.
He/she is passionate about service and willing to grow professionally.
He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations
Reports to Front Office Manager
Main duties amp; responsibilities:
- Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills)
- Communicate all relevant guest and group activity to proper internal parties
- Anticipate Guests’ needs and handle Guests’ complaints
- Ensures that all relevant communications will be processed correctly
- Ensures that all Guest details are correctly collected
- Run End of Day process and complete all relevant day closure accounting checks
- Run daily reports
- Run monthly reports
Requirements
Effective communication;
Emotional intelligence;
Collaboration;
Drive results;
Adaptability;
Global perspective;
Fluent in English and Italian; third language preferred;
-Professional experience within the same role in a luxury environment.
Benefits
Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;
Learning amp; development activities;
- All meals provided
- Uniform dry cleaning
- Team social events
- Accommodation provided for not residents
- Career opportunities within Belmond