Banqueting Operations Manager
Belmond, Italy
Job Description
An exciting opportunity for the Season 2024 has arisen for a Banqueting Operations Manager role at Hotel Cipriani, a Belmond Hotel to support the Events team and provide excellent and personalized guest experiences, while leading and coordinating the banqueting teams.
This is a season position starting latest mid March 2024.
The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in a world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.
The Banqueting Operations Manager reports to the Executive Assistant Manager in charge of Famp;B, and will:
Provide an excellent and personalized guest experience according to our service standards
Lead and coordinate the banqueting team (outsourced);
Organize and supervise all banqueting operations as planned by the Events Office and / or Famp;B Manager;
Manage and develop staff in everyday operations according to our standard and procedures;
Maintain a professional relationship with guests and colleagues;
Anticipate guests needs and handle guest complaints;
Inventory and requisitions: assist in monitoring stock levels and ordering replacement deliveries;
Comply with health and safety regulations.
Competencies required:
Effective communication
Emotional intelligence
Collaboration
Drive results
Adaptability
Global perspective
Requirements
Strong communication skills (verbal and written) in Italian and English; a third language, in particular French, is preferred;
Excellent organizational and interpersonal skills;
Professional knowledge of Italian cuisine and Italian amp; International wines;
Minimum 3 years of professional experience within the same role in a luxury environment;
Exceptional customer service skills;
Passion for hospitality and ambition to grow professionally;
Flexibility to work on weekends and rotating schedule.
Benefits
Seasonal Labour contract according to C.C.N.L. Settore Turismo;
Lodging for non residents in Venice (the Staff House is in the hotel premises, with staff canteen and gym);
Welfare Programme;
Learning amp; development activities;
Career opportunities within our Belmond collection.