Operations Assistant
Belmond, Italy
Job Description
Belmond is seeking an Operation Assistant for Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe. This is an exciting opportunity for a young dynamic talent with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.Based in Venice, Italy, the ideal candidate will embrace and deliver the Vision of Belmond, assist with efficient operations, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world.
ABOUT THE ROLE
You like to organise and coordinate? You have great customer service skills with great attention to detail? Traveling is one of your passion? Do you have few years experience in a similar position at luxury level? Then you could be perfect for the role of Operations Assistant of one of the world’s most iconic trains.
In this role you will assist and facilitate the Operation Manager in the day-to-day operation duties. You will prepare the cabin allocation and digest all relevant guest information to prepare full documentation for the Train Managers and the VSOE on-board staff. Upon train departure, you will assist the guests' check-in and upon arrival, you will be welcoming the guest in Venice and assure the smooth transfers to the hotels. You will assist with the travel arrangements (flights, trains and hotel bookings) for staff amp; management related to the train journey. And many more exciting duties around the guests' journey experience.
ABOUT THE TRAIN
The Venice Simplon-Orient-Express is a legend in motion. Its meticulously restored carriages carry guests in sumptuous style between Europe’s most beguiling cities. Classic one-night journeys glide between London, Paris and Venice. Further routes take in Amsterdam, Brussels, Budapest, Florence, Geneva, Istanbul, Prague, Rome, Cannes, Verona and Vienna, with longer tours including overnight hotel stays. Golden age opulence is epitomised in the private cabins of polished wood and plush upholstery, while the Grand Suites offer the ultimate indulgence, with double beds, marbled en suites, free-flowing champagne, private dining and 24-hour butler service. Gastronomy is a major highlight of the onboard experience. Chef Jean Imbert celebrates seasonality and artisan produce in his exquisite menus, which are complemented by a wine list boasting Europe’s finest vintages and appellations. Three 1920s restaurant cars offer distinctly different ambiences, while Bar Car ‘3674’ is the train’s social hub, reviving all the glamour and decadence of the past.
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.
Requirements
- 2 4 years relevant experience within a similar role
- Experience within the luxury hospitality industry
- Ability and experience in handling and coordinating different teams
- Good communication, organisational amp; administrative skills
- Customer service skills
- Experience in resolving customer issues/complaints
- Fluency in English, Italian and French, both written and verbal, is essential
- Time management skills
- Working knowledge of MS Office
- Computer literacy skills
- Demonstrable aptitude in decision-making and problem-solving
- A high level of professionalism and confidentiality/discretion
- Guest-oriented and service-minded
- Quality and customer service driven
- Professional and pleasant disposition
- Ability to use initiative and be proactive
- Ability to work under pressure
- Ability to travel frequently
- Ability to work flexible working hours
- Be able to work shifts, weekends amp; public holidays</