Reception Manager - Hotel Cipriani, a Belmond Hotel, Venice
Belmond, Italy
Job Description
Our iconic Hotel Cipriani, a Belmond Hotel, is looking for a Reception Manager for the next season.
This is a seasonal position due to start in February 2024.
The ideal candidate is willing to provide authentic and luxury experiences to our guests, demonstrating care, confidence, and curiosity. She/he is passionate about service and willing to grow professionally.
The Reception Manager reports to the Front of the House Manager and to the EAM in charge of Rooms.
Among her/his main duties and responsibilities:
- supervise and monitor all the activities at the Reception while maintaining the highest standards at all times;
- manage room allocation, review room availability staus, execute accounting tasks and special requests while working closely with the Reservation Department, the Finance Office and other departments;
- anticipate guests's needs and handle their complaints;
- maintain professional relationships with guests and colleagues at all times.
Requirements
At least 2-3 years of previous professional experience preferably at international level in the same position;
Effective communication both in English and in Italian is mandatory, French is beneficial;
Emotional Intelligence - ability to handle interpersonal relationships and sensitivity to the needs and emotions of guests and colleagues;
Collaboration - ability to successfully work together with all other hotel departments as a group whilst showing respect and sharing information and skills;
Be proactive and willing to work at weekends and on bank holidays too;
Have a customer-focused approach and passion for delivering outstanding guest experiences;
Have strong problem-solving abilities;
The knowledge of LQA Standards is preferral.
Candidate must be eligible to work in Italy in order to apply.
Benefits
Seasonal Labour Contract according to the CCNL applied (Federalberghi) with possibility to come back during the following seasons;
Learning amp; Development Activities;
Accommodation in our Staff House if necessary;
Welfare Programme;
Discovering Belmond Programme.