C002924 Senior Technician (Tech Supp.) (NS) - THU 6 Jul
EMW, Inc., Italy

Deadline Date: Thursday 6 July 2023

Requirement: Senior Technician (Tech Supp.)

Location: Naples, IT

Full time on-site: Yes

Time On-Site: 100%

NATO Grade: G15/44

Total Scope of the request (hours): 850

Required Start Date: 22 August 2023

End Contract Date: 31 December 2023

Required Security Clearance: NATO SECRET

Duties and Role:

• Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures;
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;
• Liaises with local logistics in order to fulfil the level 1 support of end-user ICT assets;
• Conducts equipment testing to and from the supply line, documents serviceability status, initiates Technical Assessment Reports;
• Contributes to the implementation of the Branch's continual service improvement procedures and contributes to the NCI Agency continual service improvement process;
• Works with limited supervision;
• Coordinates and conducts work to meet quality targets;
• Investigates and resolves technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Advises his/ her superiors and recommends technical solutions;
• Conducts delivery of ICT equipment to end-users;
• May work the above duties after regular working hours, holidays and night shift
• Perform other duties within the NCI Agency's area of business.

Requirements

Skill, Knowledge amp; Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• At least 3 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems;
• At least 2 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;
• Good working knowledge of TCP/IP Protocols and Standards;
• Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).

Job Rewards and Benefits